![]() Weirdly now that I am working from home, I set up my trackball on my home PC and sure enough Kensingtonworks DOES recognize the trackball now. After they sent a list of the usual things to try, all of which failed, they basically told me to call them to continue troubleshooting which I never did. I actually went to the Kensington website and went through their online support system. I have the same trackball and had the same problem on my work PC. If the issue persists please get back to us with the result so that we can assist you better. ![]() Open Kensingtonworks and check the functionality Unplug the Trackball and plug it back inġ5. Go to System Preferences > Security and Privacy > Privacy > Accessibility > check kensingtonworks Helperġ4. Check if the software is blocked in the general tab, if so allow itġ3. Go to System Preferences > Security and Privacy > Generalġ2. Install the software from the downloaded fileġ1. Download the Kensingtonworks software from the below linkĩ. Open “preferences” folder and please look for “.plist” and delete itĦ. Select “Go to Folder” and search for “~/Library” and returnĥ. Click on “Go” in the menu bar on the topĤ. Go to System Preferences > right click on TrackballWorks > remove and also remove KensingtonWorks software.ģ. In this regard, we recommend trying to perform the following troubleshooting steps to see if the issue resolves.ġ. We understand that you are experiencing difficulties with the Expert Mouse Trackball. Thank you for contacting Kensington Technical Support. I'm on the latest kensingtonworks software version (2.1.14) and OS X 10.14.6.Įdit it worked by following these instructions! I've tried connecting via both Bluetooth profiles and the USB adaptor. I want to set up the buttons but the kensingtonworks software never recognizes my mouse at all. It won't last forever.I have a pro fit ergo vertical trackball. While not a technical solution to your problem, I believe from my own experience that forcing yourself to switch from the product (if no successful solution is found) would be very helpful for you overall. OCD behavior will ruin your life such as not being able to move on to a different product. Pay attention as to whether you should attach the kensington mouse first or install the software first. Reboot and try a "solution" that someone says worked for them. Shut down and attach a regular old PS2 or USB mouse and keyboard. The idea being to clean out the old first. Run CCleaner - both for temp files and registry cleaner until no more errors are found. Then, I'd remove any mouse/trackball related items in PROGRAMS. If I were you, I'd remove all "Mice" items in Device Manager as well as all "Human Interface Devices" with the keyboard disconnected. RE: Kensington Expert Mouse goombawaho (MIS) 29 May 13 08:43Īnd it is an absolute MUST for me.Sounds like you've done your homework on this and it may not fixable. ![]() Does anyone know if Kensington has actually gotten the Expert Mouse up to the same functionality under Win 7 as it was under Win XP? Buying a new device is not a problem, if it actually does the job. All the discussions I have found are at least a year old. In the discussion groups, I have read that Kensington claims to have fixed all the problems, and I have also read that those claims are false. Sometimes the computer boots without proper button assignments, and always, some of the operational details are not quite right. I have to use a combination of Kensington TrackballWorks, and XMouse Button Control. ![]() I have been using the Kensington Expert Mouse for many years, and it is an absolute MUST for me.Īt first, it did not work at all under Win 7, but using suggestions in discussion groups, I have been able to get 80% of the way to full functionality. What's holding me back on making a total commitment to Win 7 is that my Kensington Expert Mouse (actually a trackball) is not working smoothly under Win 7. I currently have 2 side-by-side computers with those OSs on them. I'm in the process of migrating from Win XP to Win 7.
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